Product support
How can we help?
Get help with the NROS website or app, an account, membership, event entry, purchase, notification or privacy request.
Account and sign-in
Use the recovery and signed-in-device controls in your NROS account first. NROS will never ask you to send a password, one-time code, passkey, session token or full payment-card details.
App and website problems
Use the private problem reporter to describe what happened. It can include a screenshot and limited technical context if you choose, which helps us investigate without asking you to copy device details. Do not include credentials or sensitive personal information.
Purchases and memberships
Include the order or transaction reference shown on your receipt. App-store billing and refund requests are handled under the relevant store’s process; membership and event questions can be handled by the NROS team.
Privacy requests
Our privacy page explains how information is handled. You can also use the public account-deletion page or contact the team for another data-rights request.
Contact the team
Use the NROS contact page for the current support address and registered-office details. Include only the information needed to investigate your request.